Common Water Issues

Changes in water taste, smell, or color may be caused by a variety of factors, including natural changes in our source water, nearby construction activity, fire hydrant testing, system flushing, and plumbing problems.

Discolored water

Changes in water pressure, volume, or flow direction  can cause mineral deposits in the water main to break loose and dissolve in the water, resulting in discoloration.  The color does not present a health hazard but can be inconvenient.

If you experience discolored water, let your faucet run until the water appears clear. If the problem persists, call us at 401-729-5000.

Request a water quality test

If you have a water quality concern that may require further investigation or water quality testing, please call the PWSB Water Quality Lab at 401-727-4300 ext 102.

Excessive Water Consumption

If you experience consumption that is higher than normal, please check all plumbing fixtures for leaks.  The most common issues experienced by customers are leaking toilet fixtures and leaking irrigation devices.  If you are unable to identify the culprit, contact the PWSB for assistance.

Low Water Pressure

Low water pressure can be caused by many things such as a plugged meter or leaking service.  If you are experiencing low water pressure, please contact the PWSB and we can help identify the issue.